Call Center Collections Advisor in Guayaquil, Ecuador

Join our team as a Call Center Collections Advisor in Guayaquil, Guayas, Ecuador. This full-time position offers a dynamic work environment within a leading financial services company. You will play a key role in optimizing collections and strengthening customer relationships, directly impacting account recovery and our organization's financial health. Key Responsibilities Handle inbound calls to manage overdue accounts effectively. Provide clear and accurate information regarding account balances and payment options. Document all customer interactions in the collections management system. Negotiate payment plans tailored to customer needs. Resolve billing inquiries and disputes professionally and efficiently. Collaborate with the collections team to meet monthly targets. Conduct regular follow-ups on delinquent accounts. Required and Preferred Qualifications High school diploma or equivalent required. Excellent verbal and written communication skills. No prior experience required; training provided. Proactive attitude with strong problem-solving skills and goal orientation. Our workplace utilizes advanced contact management tools and communication technology to ensure prompt and effective customer responses. You will report to a collections supervisor who fosters interdepartmental collaboration to achieve shared goals.