Bilingual Customer Service Agent

About SuperhairpiecesWe are a Mississauga-based Hair Supplier Company specializing in men’s hairpieces, women’s wigs, hair extensions, and hair accessories. Our business proudly serves both local retail clientele and international customers through our shipping services. We are committed to delivering high-quality products and excellent customer experiences to individuals, salons, and beauty professionals worldwide.
Job SummaryWe are seeking a motivated and detail-oriented Bilingual Customer Service Agent to join our team. This full-time, on-site role is ideal for a professional who is passionate about customer care, problem-solving, and creating positive experiences. The successful candidate will interact with customers through multiple channels, process orders, and provide solutions while maintaining a high standard of service.
About the RoleAs a Customer Service Agent, you will be responsible for communicating effectively with customers by phone, online chat, email, and text message. You will use your knowledge of products to provide solutions to inquiries, process orders, and handle shipping and receiving tasks. Strong critical thinking skills, computer proficiency, and a positive, team-oriented attitude are essential to succeed in this role.To be considered for this role, please ensure to submit your resume in English only. Resumes submitted in Spanish will not be reviewed.
Key ResponsibilitiesCommunicate effectively with customers via phone, online chat, email, and text.Provide knowledgeable solutions to customer inquiries about products.Process orders and enter data using various computer programs.Perform shipping and receiving duties.Assist in resolving customer service issues in a timely manner.Collaborate with team members to ensure excellent customer experience.
Required Qualifications:Minimum of 2 years of customer service experience (office experience required).Diploma or Certificate in a relevant field.Fluent English (C1 or Native level).Strong proficiency with computer programs and data entry.Excellent communication and critical thinking skills.Ability to multitask, stay organized, and work efficiently in a team environment.Positive attitude and motivated personality.
Preferred Qualifications:Prior experience in the hair, beauty, or fashion industry is a strong asset.
Job Type:Contractor On-site