Bilingual Customer Service Representative

About the role

Ai Case Leads helps law firms connect with qualified potential clients through AI-powered lead generation and customer intake solutions. The company combines technology with human interaction to create an efficient, professional, and high-quality experience for clients and law firms.

This is a full-time position involving approximately 40 hours per week. Representatives communicate with potential clients, provide customer service, gather and verify information, follow up when needed, and document interactions in company systems.

Responsibilities

• Handle inbound and outbound communications with potential clients.
• Provide professional, friendly, and empathetic customer service.
• Gather and verify client information accurately.
• Follow established scripts, procedures, and quality standards.
• Document interactions and update information in internal systems.
• Follow up with potential clients when necessary.
• Collaborate with the team to support a smooth customer experience.

Requirements

• Excellent spoken and written English.
• Strong communication and interpersonal skills.
• Comfort speaking with customers over the phone.
• Strong attention to detail and organizational skills.
• Comfort using online systems and learning new tools.
• Reliable internet connection and ability to work remotely.
• Ability to work approximately 40 hours per week.
• Professional, dependable, and willing to learn.
• Customer service, call center, sales, or similar experience is a plus.

Datos clave

• Full-time position, approximately 40 hours per week.
• Excellent spoken and written English is required.
• Customer service, call center, sales, or similar experience is a plus.