Bilingual Customer Service Representative

Join Blink Health, a leading innovator in the healthcare industry dedicated to making prescription medications affordable and accessible. We're expanding our team in Pittsburgh, PA, and are looking for a Bilingual Customer Service Representative fluent in Korean and Vietnamese to provide exceptional support to our diverse patient community. This full-time, on-site role offers a unique opportunity to grow your career in a fast-paced, mission-driven environment focused on improving patient outcomes and satisfaction. As part of Blink Health, you’ll be joining a company committed to innovation, patient care, and professional development. We offer competitive benefits including health insurance, paid time off, and a retirement plan. If you are passionate about healthcare, bilingual communication, and delivering outstanding service, apply today to become a vital part of our team in Pittsburgh. Key Responsibilities Receive inbound calls to efficiently resolve patient, doctor, and insurer inquiries, ensuring timely and accurate issue resolution. Provide compassionate patient care by supporting pharmaceutical programs and directing cases to specialized teams when necessary. Strive to meet and exceed performance targets, including call quality, resolution time, and customer satisfaction metrics. Document all call details and data accurately following company operating procedures to maintain compliance and quality standards. Utilize comprehensive Knowledge Base resources to resolve inquiries effectively and consistently. Maintain strict confidentiality of patient and proprietary information in accordance with HIPAA and company policies. Develop a thorough understanding of company security and privacy practices to safeguard sensitive data. Participate in ongoing training on product updates, new features, and launches to stay current and enhance service delivery. Contribute feedback to management aimed at improving patient experience, product offerings, and internal processes. What We're Looking For Required: Fluency in both Korean and Vietnamese languages, with excellent verbal and written communication skills. Minimum 1-2 years of customer service experience, preferably in healthcare or pharmaceutical support. Strong problem-solving skills and ability to handle complex inquiries with empathy and professionalism. Familiarity with HIPAA regulations and commitment to maintaining patient confidentiality. Proficient computer skills, including experience with CRM systems and call center software. Ability to work full-time on-site in Pittsburgh, PA, with a flexible schedule to meet business needs. Preferred: Experience in pharmaceutical or healthcare customer support roles. Knowledge of insurance processes and terminology. Demonstrated ability to work in a fast-paced, target-driven environment. Strong interpersonal skills and a team-oriented mindset. What We Offer Comprehensive health insurance plans to support your well-being. Paid time off to maintain a healthy work-life balance. Retirement plan options to help secure your financial future. Career development and advancement opportunities within a growing company. Ongoing training and education on industry trends and product innovations. Supportive, inclusive workplace culture that values diversity and employee contributions. Frequently Asked Questions Is this position fully on-site? Yes, this role requires full-time, on-site presence at our Pittsburgh, PA location. What languages are required? Fluency in both Korean and Vietnamese is essential for effective communication with our patient base. Are there opportunities for career growth? Absolutely. Blink Health encourages internal advancement and continuous professional development. What kind of training will I receive? You will participate in comprehensive onboarding and ongoing education about our products, services, and compliance standards. What are the typical working hours? The position is full-time with a schedule aligned to business n