Bilingual Virtual Assistant Mortgage Operations COL

We’re looking for a proactive, dependable, and highly organized Bilingual Virtual Assistant to support a growing U.S.-based mortgage business.This is a full-time, long-term opportunity for someone who wants to learn, grow with the team, and eventually take ownership of recurring administrative processes.Previous mortgage experience is not required. We will train the right person. What matters most is strong communication, reliability, attention to detail, initiative, and the ability to learn quickly.
What You’ll Be Helping WithManaging emails, calendars, and day-to-day administrative tasksFollowing up with clients, borrowers, real estate agents, and business partnersMaking and answering calls in English and SpanishRequesting and tracking required documentsKeeping the CRM and loan pipeline organized and up to dateFollowing up on leads, pending items, and outstanding tasksAssisting with contracts, estimates, and administrative documentationSupporting loan files through different stages of the process and closingManaging recurring administrative tasks and reimbursementsDocumenting processes and helping maintain SOPsYou’ll receive training on our processes and mortgage-related systems.
Who We’re Looking ForSomeone who is proactive, organized, detail-oriented, and accountable. You should be comfortable managing multiple priorities, communicating professionally with clients and partners, learning new technology, following documented processes, and taking ownership without needing constant reminders.We especially value someone who asks questions when needed, communicates problems early, handles confidential information professionally, and is looking for a long-term opportunity to grow with the team.
Non-Negotiable RequirementsFluent English and Spanish — spoken and writtenComfortable making and answering calls in both languagesOwn laptop or desktop computer + professional headsetReliable wired internet connection (Ethernet required)Quiet, private, designated workspace free from distractions — no kitchen, bedroom, or shared/common workspaceFull-time availability Monday–Friday, 8:00 AM–6:00 PM Eastern TimeAvailability for occasional after-hours communication when necessaryComfortable learning and working with multiple software platforms and CRMs
ExperienceExperience in virtual assistance, administration, customer service, CRM management, real estate, mortgage/financial services, insurance, or operations is a plus.Mortgage experience is NOT required. If you communicate well, are comfortable with technology, stay organized, and learn quickly, we’re willing to train you.
ScheduleMonday–Friday8:00 AM–6:00 PM Eastern Time1-hour lunch breakFull-Time RemoteBecause we work with clients, real estate agents, and active transactions, there may occasionally be situations requiring communication outside normal business hours.
Compensation$500 USD/month base + performance incentivesWe are looking for someone interested in growing with the business as their knowledge, responsibilities, and contribution to the team increase.
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What You Should Do Next
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How to ApplyPlease send the following via WhatsApp to +1 (407) 900-2422:1. Your Resume / CV2. One short video in ENGLISH — 2–3 minutes total — answering ALL five questions below:Tell us about yourself and your current work experience.Why are you interested in this position?Tell us about a time you had multiple urgent tasks. How did you decide what to do first?When learning a new software or process, how do you make sure you can do it correctly on your own next time?If you make a mistake that could affect a client, what would you do?3. A screenshot of your internet speed test4. A photo of your designated workspace
ImportantPlease read the requirements carefully before applying.Applications that do not include the requested CV, English video, internet speed test, and workspace photo will not move forward in the hiring process.We are intentionally looking for someone who can follow instructions, communicate professionally, take ownership, and grow with us long term.If that sounds like you, we'd love to hear from you.