Billingual Banking Specialist - Multichannel

Blended Customer Support Representative (Bilingual B2+) | San José, Costa Rica | On-site
🚀 Join Concentrix in San José, Costa Rica!Are you passionate about helping customers and looking to build your career in a dynamic, fast-paced environment? We're looking for Bilingual Customer Support Representatives (B2+ English) to join our team in a 100% on-site blended support role.
What You'll Do✅ Provide customer support through multiple channels, including voice and non-voice interactions✅ Assist customers with inquiries, account-related concerns, and service requests✅ Deliver professional, empathetic, and solution-focused customer experiences✅ Accurately document customer interactions in internal systems✅ Meet quality, productivity, and customer satisfaction goals✅ Collaborate with teammates and leverage technology to provide efficient resolutionsWhat We're Looking For✔ English level B2+ or higher✔ High School Diploma✔ Strong communication and customer service skills✔ Basic computer proficiency and ability to navigate multiple systems✔ Ability to work in a fast-paced environment✔ Positive attitude, adaptability, and willingness to learn✔ Availability to work on-site in San José, Costa Rica
What We Offer🌟 Competitive salary and benefits package📈 Career growth and development opportunities🎓 Paid training and continuous learning programs🌎 Global career opportunities within Concentrix💻 Modern tools and technology🎉 Employee engagement activities and recognition programs🏥 Wellness and employee support benefits
Why Concentrix?At Concentrix, we create game-changing customer experiences powered by talented people and innovative technology. You'll be part of a diverse and supportive team where your growth and success matter.
📩 Apply today and start your next career journey with Concentrix Costa Rica!
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