Billingual Banking Specialist - Multichannel

About the role

Concentrix is hiring bilingual customer support representatives with B2+ English for a blended support role in San José, Costa Rica. The role involves customer support through voice and non-voice interactions.

Responsibilities

• Assist customers with inquiries, account-related concerns, and service requests.
• Deliver professional, empathetic, and solution-focused customer experiences.
• Accurately document customer interactions in internal systems.
• Meet quality, productivity, and customer satisfaction goals.
• Collaborate with teammates and use technology to provide efficient resolutions.

Requirements

• English level B2+ or higher.
• High School Diploma.
• Strong communication and customer service skills.
• Basic computer proficiency and ability to navigate multiple systems.
• Ability to work in a fast-paced environment.
• Positive attitude, adaptability, and willingness to learn.
• Availability to work on-site in San José, Costa Rica.

Benefits

• Competitive salary and benefits package.
• Career growth and development opportunities.
• Paid training and continuous learning programs.
• Global career opportunities within Concentrix.
• Modern tools and technology.
• Employee engagement activities and recognition programs.
• Wellness and employee support benefits.

How to apply

Apply directly on CazVid.

Datos clave

• English level B2+ or higher and a High School Diploma are required.
• Provide customer support through voice and non-voice interactions.
• Availability to work on-site in San José, Costa Rica.