Business Analyst

Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
About the RoleThe Business Analyst, Training Transformation entry-level role plays a critical role in ensuring that every initiative within the training transformation program is grounded in data, measured rigorously, and communicated clearly. This role is responsible for conducting quantitative and qualitative analysis across all active projects, building the reporting infrastructure needed to track performance, and delivering visualizations and ad-hoc reports that enable informed decision-making by project managers, the program manager, and senior leadership.
Key Responsibilities:1. Data Analysis & KPI MeasurementConduct thorough numerical and statistical analysis to support training transformation initiativesCalculate and track KPIs across projects, including time savings, cost reductions, efficiency gains, and gross margin impactAnalyze training operational data to quantify the before/after impact of implemented changes • Identify trends, patterns, and anomalies in operational data that inform program decisionsSupport discovery projects by providing the analytical foundation for identifying bottlenecks and inefficiencies
2. Process MappingDocument current-state training workflows using process mapping methodologies (e.g., swim lane diagrams, value stream maps)Identify inefficiencies, redundancies, and improvement opportunities within mapped processes • Support the design of future-state processes in collaboration with Project Managers and Training SMEsMaintain a library of process maps that serves as a reference for standardization efforts
3. Reporting Infrastructure & Data CollectionDesign and build reporting instruments to capture data from training operations on an ongoing basis • Partner with IT and Operations teams to ensure data pipelines and collection mechanisms are reliable and scalableDefine data governance standards for the transformation program — what is measured, how, and how oftenEnsure consistent data definitions and metrics across all project workstreams
4. Dashboards & Data VisualizationBuild and maintain dashboards that provide real-time visibility into program and project performanceDesign visualizations that make complex operational data accessible and actionable for diverse audiencesTailor reporting views for different stakeholders — operational detail for PMs, summary metrics for leadershipEnsure all dashboards are kept current and reflect the latest project data
5. Ad-Hoc Reporting & AnalysisRespond to ad-hoc data requests from Program Managers, Project Managers, and senior leadershipBuild ad-hoc reports that answer specific business questions and can be repurposed as reusable reporting solutionsConduct root cause analysis to investigate performance gaps or unexpected results in training operationsPrepare presentation-ready data summaries for stakeholder reviews and client meetings
6. Collaboration & Knowledge SharingWork closely with Project Managers to ensure every initiative has a clear measurement plan from the outsetPartner with Training SMEs to understand qualitative training performance indicators and translate them into measurable metricsContribute analytical rigor to the Training Center of Excellence by documenting measurement frameworks and best practicesSupport the Program Manager in preparing executive-level reporting packages
Required Experience:3+ years of experience in business analysis, data analysis, or a related roleStrong proficiency in data analysis tools (Excel, SQL, Power BI, Tableau, or equivalent)Experience with process mapping methodologies and tools (Visio, Lucidchart, or equivalent)Demonstrated ability to calculate and communicate operational KPIs and business metricsExperience building dashboards and reporting solutions for operational or project environmentsStrong attention to detail and data accuracyAbility to translate complex data into clear, concise narratives for non-technical audiencesExperience in training, learning & development, or operations environments is a plus
Key Success MetricsAccuracy and completeness of KPI tracking across all active transformation projectsTimeliness and quality of dashboards and reporting instruments deliveredAdoption of reporting tools by Project Managers and leadership stakeholdersQuality of ad-hoc analyses — actionability and clarity of insights providedContribution to measurable outcomes: quantified time savings, cost reductions, and margin improvementsCompleteness and usability of the process map library
What’s in it for you:
Private medical and life insurance from day oneSchedule flexibility.