Call Center Agent Job in Woburn, MA | Inficare Technology

Join Inficare Technology as a Call Center Agent in Woburn, MA! This long-term contract role offers an exciting opportunity to be part of a reputable company focused on delivering outstanding customer service. Work in a fast-paced, collaborative environment where your communication skills will directly impact customer satisfaction and issue resolution. Key Responsibilities Engage customers via phone, addressing inquiries with professionalism and accuracy. Provide detailed information on products, services, and company policies to assist customers effectively. Document all customer interactions in CRM systems to ensure accurate tracking and follow-up. Collaborate with team members to resolve complex issues quickly and efficiently. Participate in ongoing training to stay updated on product knowledge and customer service best practices. Consistently meet or exceed performance goals including call handling time, customer satisfaction, and resolution rates. Support special projects and initiatives to contribute to overall team success. Required and Preferred Qualifications High School Diploma or equivalent is required. Excellent verbal and written communication skills. Previous customer service experience preferred. Proficiency with CRM software and common office applications. Flexibility to work varying shifts based on business needs. Experience in a call center environment is a plus. This position reports to a Team Leader and involves close collaboration with sales and technical support teams to ensure seamless customer service delivery. Join us to make a meaningful impact on customer experience while advancing your career in a supportive team environment.