Call Center Agent, Hybrid Position (Collections & Customer Service)

Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, a global leader in outsourcing solutions, we believe success begins with an amazing team. Located in Heredia, Costa Rica, we specialize in customer care, sales, and financial services, delivering tailored solutions worldwide. We’re currently seeking enthusiastic and driven individuals for a Full-time Hybrid Call Center Agent position focused on collections and customer service. This role offers excellent career development opportunities, competitive pay of $1,000 USD per month, and a dynamic work environment where fun meets results. If you’re ready to grow your career in a supportive company that values your contributions, this is the perfect opportunity. Join us on-site in Heredia, with a hybrid work model that balances in-office collaboration and focused work time. Apply today and become part of a team dedicated to making a positive impact, one connection at a time. Key Responsibilities Engage with customers through inbound and outbound calls, emails, and other communication channels to update and verify account information accurately. Review account status thoroughly using available tools to understand customer inquiries and provide appropriate solutions. Negotiate payment terms and arrangements effectively, ensuring customer satisfaction and adherence to company policies. Follow up diligently on customer issues until fully resolved, maintaining high customer retention and satisfaction rates. Recommend suitable products, services, or alternative options to address customer needs and improve their experience. Overcome objections professionally, escalating complaints promptly to management or relevant departments for swift resolution. Maintain accurate records of customer interactions and transactions to support reporting and compliance requirements. Contribute to team goals by meeting or exceeding performance metrics such as call quality, resolution time, and customer satisfaction scores. What We're Looking For Required: Reside within a 20-kilometer radius of the Heredia office to support hybrid work requirements. Successful completion of high school education or equivalent. Strong communication skills in English; bilingual Spanish is a plus. Customer-focused mindset with the ability to handle challenging conversations professionally. Basic computer proficiency and ability to use multiple software tools simultaneously. Willingness to learn and adapt in a fast-paced environment with growth potential. Preferred: Previous experience in a call center or customer service role. Familiarity with collections or financial services processes. Demonstrated negotiation and problem-solving skills. What We Offer Competitive salary of $1,000 USD per month with performance incentives. Health insurance coverage to support your well-being. Paid time off to maintain work-life balance. Retirement plan options for long-term financial security. Professional development programs and career advancement opportunities within a global company. Hybrid work model combining on-site collaboration and focused remote work. A dynamic, inclusive, and supportive team culture focused on results and fun. Frequently Asked Questions Is previous call center experience mandatory? No, while preferred, we welcome motivated candidates without prior call center experience and provide full training. What are the working hours for this position? This is a full-time role with shifts aligned to customer service needs; specific schedules will be discussed during the interview. Is this position fully remote? No, this is a hybrid position requiring on-site presence in Heredia with some flexibility for remote work. What languages are required? Proficiency in English is required; Spanish is beneficial but not mandatory. Are there opportunities for career growth? Yes, Bill Gosling Outsourcing emphasizes career development and internal advancement. How do I apply? Submit your application through