Call Center Agent - Hybrid Collections & Customer Service in Heredia, Costa Rica
Published on CazVidat Bill Gosling Outsourcing
Apply for the Call Center Agent hybrid role in Heredia, Costa Rica. Join Bill Gosling Outsourcing and help customers with collections & service. Full-time posit
Salary
$998 per month
Location
Heredia, Heredia Province, Costa Rica
Employment type
Full time
Workplace
Not provided
Call Center Agent - Hybrid Collections & Customer Service in Heredia, Costa Rica
$998 per month
Job description
Join a Team That’s Passionate About Making Lives Better! Bill Gosling Outsourcing is a global leader in outsourcing solutions, dedicated to improving lives one connection at a time. We specialize in customer care, sales, and financial services, providing tailored solutions worldwide. We are seeking enthusiastic and driven individuals to join our dynamic hybrid Call Center team in Heredia, Costa Rica. Position: Call Center Agent (Collections & Customer Service) - Hybrid Key Responsibilities: Engage with customers via inbound/outbound calls, emails, and other communication channels to update account information. Review account status thoroughly using available tools to find the best solutions for customers. Negotiate payment terms and arrangements when applicable. Respond to customer inquiries and recommend appropriate solutions or alternative options. Overcome objections and escalate complaints to the relevant team or manager promptly. Follow up until customer issues are fully resolved. Perform other duties as assigned. Requirements: Must reside within a 20-kilometer radius of the Heredia office for on-site work. Previous call center experience preferred but not required. High school education completion preferred but not mandatory. Strong communication and negotiation skills. Ability to work in a fast-paced, team-oriented environment. What We Offer: Competitive monthly salary of $998 USD. Full-time hybrid position with a supportive and fun work environment. Opportunity to grow within a global outsourcing leader. Location: Heredia, Heredia Province, Costa Rica Apply today and become part of a team that values your passion and drive!
Frequently asked questions
Is this job fully remote or do I need to be on-site?
This is a hybrid role, so you will need to work both on-site at the Heredia office and remotely.
How much does this position pay?
The salary for this role is USD 998 per month.
Do I need previous call center experience to apply?
Previous call center experience is preferred but not required for this position.
What are the main responsibilities of this job?
You will handle inbound and outbound calls, emails, review customer accounts, negotiate payment terms, resolve inquiries, escalate complaints, and follow up until issues are resolved.
Are there any location requirements for this job?
Yes, you must live within 20 kilometers of the Heredia office to attend on-site work.
What kind of work environment can I expect?
You will work in a full-time, hybrid environment with a supportive team culture focused on success and fun.