Call Center Team Lead

Location: ColombiaCompany: Peak SupportAre you an experienced Call Center Team Lead or Supervisor who knows how to motivate teams, improve performance, and create an exceptional customer experience?Peak Support is looking for a strong and people-focused Team Lead to join our growing team in Colombia!What You’ll DoLead and motivate a team of Customer Service Representatives.Drive performance and ensure the team meets or exceeds KPIs.Coach, mentor, and provide ongoing feedback to team members.Monitor productivity, quality, and operational performance.Handle escalated customer situations and provide floor support.Support daily operations and queue management.Conduct coaching and performance development sessions.Review performance metrics, scorecards, and reports.Collaborate with management and HR to support team members.Build a positive, accountable, and high-performing team culture.What We’re Looking ForPrevious Call Center Team Lead or Supervisory experience preferred.Experience managing, coaching, and developing customer service teams.Strong leadership and communication skills.Experience working with KPIs and performance metrics.Excellent problem-solving and decision-making abilities.Strong organizational and time-management skills.Ability to thrive in a fast-paced environment.Strong English communication skills in a business environment.Intermediate to advanced proficiency with Google Drive and Microsoft Office.Flexibility to work different shifts, including weekends, holidays, overnights, or additional shifts based on business needs.Why Peak Support?At Peak Support, you'll have the opportunity to lead people, develop talent, improve performance, and make a real impact on the customer experience.If you're ready to take the next step in your Call Center leadership career, we'd love to connect with you!Colombia📩 Interested? Send me a message or apply directly.