Call Center Team Lead

We are seeking a talented and experienced Operations Supervisor to join our team. The ideal candidate will be responsible for the day-to-day operations of the project, ensuring efficient workflow, customer satisfaction, and team performance. This role involves overseeing call center agents, managing schedules, and analyzing performance metrics.
Duties:
· Excellent communication and problem-solving abilities.· Proficiency in call center software and metrics.· Strong multitasking skills.· Experience with Slack and other communication platforms.· Ability to manage time effectively in a fast-paced environment.· Availability to work weekends and afternoon shifts.· Proven ability to coach and develop team members.· Experience in reporting on team progress and identifying trends.
Qualifications:
· Minimum 1 year in a supervisory role.· Strong leadership and interpersonal skills.· Excellent communication and problem-solving abilities.· Ability to work under pressure and meet deadlines.