Cargo and Freight Agent

At Mercor, a leader in logistics solutions, we're expanding our team in American Fork, Utah. We're looking for a meticulous and detail-oriented Cargo and Freight Agent to join us on a contract basis. This role offers a unique opportunity to advance your career in the fast-paced logistics industry, where your expertise will directly impact efficient cargo movement and client satisfaction. Whether you thrive in on-site environments or prefer hybrid flexibility, Mercor supports your professional growth with competitive pay of $60 per hour and access to benefits like health insurance, paid time off, and a retirement plan. Key Responsibilities Coordinate and manage the shipping and receiving of cargo, ensuring full compliance with local, state, and federal shipping regulations. Prepare accurate shipping documentation including bills of lading, invoices, and customs paperwork to facilitate smooth cargo transit. Monitor cargo movements in real-time, proactively updating clients and internal stakeholders on status and any potential delays to maintain transparency. Assist in resolving logistics issues and client complaints promptly, ensuring high customer satisfaction and operational continuity. Collaborate with transportation companies and warehouse teams to optimize shipping routes, reduce costs, and improve delivery times. Maintain precise records and perform data entry using advanced logistics software systems to support reporting and compliance audits. Conduct regular analyses of shipping methods and recommend process improvements that enhance efficiency and reduce operational risks. What We're Looking For Required: Associate Degree in Logistics, Supply Chain Management, or a related field. 2-4 years of proven experience in logistics or freight forwarding roles, preferably within the U.S. market. Strong understanding of shipping regulations, compliance standards, and customs procedures. Proficiency in logistics software tools such as TMS (Transportation Management Systems) or WMS (Warehouse Management Systems). Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment. Effective written and verbal communication skills to liaise with clients and partners. Preferred: Certifications in logistics or supply chain management (e.g., Certified Logistics Associate, APICS certifications). Experience working with cross-border shipments and international freight regulations. Demonstrated ability to analyze logistics data and recommend actionable improvements. What We Offer Competitive pay at $60 per hour with contract flexibility. Health insurance coverage to support your well-being. Paid time off to maintain a healthy work-life balance. Retirement plan options to secure your future. Professional development opportunities including training and certifications. Remote work eligibility with hybrid options to suit your lifestyle. Collaborative team environment focused on innovation and growth. Frequently Asked Questions What are the typical working hours for this role? The position generally follows standard business hours, but flexibility may be required depending on shipment schedules. Is remote work fully available or hybrid? This contract role offers remote eligibility with the possibility of hybrid work depending on project needs. What software systems will I use? You will work with industry-standard logistics software such as TMS and WMS platforms to manage cargo data and documentation. Are there advancement opportunities? Yes, Mercor supports career development and advancement within logistics and supply chain management. What compliance knowledge is essential? Familiarity with U.S. shipping regulations, customs documentation, and freight forwarding compliance is critical. How does Mercor support work-life balance? Through paid time off, flexible scheduling, and remote work options, we prioritize employee well-being. For more information on logistics career standards: U.S. Bureau of Labor Sta