Case Manager
Aviso de fuente externaen Xploy Solutions
Xploy Solutions seeks a compassionate, detail-oriented Senior Medicaid CaseManager to review application files and support seniors and their families.
Salario
No especificado
Ubicación
Santo Domingo, República Dominicana
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Case Manager
Santo Domingo, República Dominicana
Descripción del empleo
About the role
Xploy Solutions is seeking a compassionate, highly organized, and detail-oriented Senior Medicaid CaseManager. The role supports seniors and their families through the Medicaid application process, combining empathy and patience with careful review of complex financial histories, asset statements, and legal documentation.
A support team handles the primary collection of financial documents. The Senior CaseManager remains accountable for the completeness, accuracy, and strategic review of the application file from the initial consultation until approval.
Responsibilities
- Oversee the financial documentation process managed by the support team.
- Review 3 to 5 years of gathered bank statements, asset disclosures, tax returns, and legal documents to understand the client's financial profile.
- Maintain responsibility for the accuracy and completeness of the application package and ensure compliance with state regulations and deadlines before submission.
- Interview seniors and their families about care needs and financial situations, explaining complex rules in simple, reassuring terms.
- Provide a calm, reassuring presence for seniors who may be confused, stressed, or dealing with cognitive decline, moving at a pace that helps them feel safe and respected.
- Serve as the primary point of contact between the client, financial institutions, legal representatives, and the Medicaid office to resolve queries or requests for additional information.
Requirements
- Extreme attention to detail, strong organizational skills, and the ability to spot missing information in bank statements, property deeds, and income verifications.
- Exceptional interpersonal skills, with genuine warmth and patience for the elderly population.
Datos clave
- The role supports seniors and their families through the Medicaid application process.
- A support team handles the primary collection of financial documents.
- The case manager reviews 3 to 5 years of financial and legal documents.
- The role requires attention to detail, organization, warmth, and patience.
Preguntas frecuentes
What does the role involve?
It involves reviewing Medicaid application files, interviewing seniors and families, and coordinating with financial institutions, legal representatives, and the Medicaid office.
What qualifications are required?
The listing calls for extreme attention to detail, strong organizational skills, and exceptional interpersonal skills with warmth and patience for the elderly population.
What support is provided with document collection?
A supporting team handles the primary collection of financial documents, while the case manager oversees the process and remains accountable for the application file.