Client Success & Business Operations Specialist
Aviso de fuente externaen Buró de Crédito
Support strategic account management, client success, sales operations, process optimization, and cross-functional projects at Buró de Crédito.
Salario
No especificado
Ubicación
Mexico City, México
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Client Success & Business Operations Specialist
Mexico City, México
Descripción del empleo
About the role
The Client Success team supports strategic account management and operational excellence across commercial activities. It works closely with Sales and cross-functional partners to optimize processes, enhance the customer experience, and drive digital transformation and automation initiatives.
Responsibilities
- Support strategic account management activities and build strong relationships with key clients.
- Coordinate Sales Support activities to contribute to commercial objectives.
- Identify and execute opportunities to improve, standardize, and optimize commercial processes.
- Drive automation and digitalization initiatives to enhance operational efficiency.
- Coordinate internal resources to fulfill client commitments.
- Support client retention, growth, and satisfaction initiatives.
- Lead and coordinate strategic projects related to commercial operations and client management.
- Manage project timelines, risks, dependencies, and communication with key stakeholders.
- Prepare tracking reports and updates on strategic initiatives and commercial performance.
- Foster collaboration across teams to support effective project execution and business objectives.
Requirements
- Bachelor’s degree in Business Administration, Industrial Engineering, Economics, Information Systems, Data Analytics, Project Management, or a related field.
- 3+ years of experience in Account Management, Client Success, Sales Operations, Business Operations, Commercial Support, or Project Management.
- Experience within the financial services industry.
- Experience leading cross-functional projects and initiatives.
- Intermediate to advanced English proficiency (B2 or higher).
- Knowledge of Sales Operations, Account Management, and commercial support processes.
- Experience with CRM platforms and Business Intelligence tools.
- Knowledge of process automation and digital transformation.
Datos clave
- Requires a bachelor’s degree in a related field.
- Requires 3+ years of relevant experience.
- Requires financial services industry experience.
- Requires intermediate to advanced English proficiency (B2 or higher).
Salario estimado
Salario estimado para servicio al cliente en México: MXN 7.000 - 14.000 al mes, según 62 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.
Preguntas frecuentes
What does the role involve?
It supports strategic account management and operational excellence across commercial activities, including client relationships, process optimization, and strategic projects.
What qualifications and experience are required?
The listing requires a bachelor’s degree in a related field, 3+ years of relevant experience, financial services industry experience, and experience leading cross-functional projects.
What English proficiency is required?
Intermediate to advanced English proficiency (B2 or higher) is required.
¿Cuánto paga este empleo?
Esta oferta no indica el salario. Como referencia, el salario estimado para servicio al cliente en México es de MXN 7.000 - 14.000 al mes, según 62 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.