Concierge Support Agent - Tier 2

About the role

Humankind Global Recruitment is partnered with a customer-focused client in Zonamerica – Montevideo, Uruguay. The Concierge Support Agent reports to the Customer Support Team Lead and provides personalized support to high-value customers through calls, emails, and live chat.

Responsibilities

• Provide customer support, identify needs, and resolve issues efficiently.
• Strive for first contact resolution through clear, accurate, professional communication.
• Manage multiple customer interactions while maintaining productivity and service quality.
• Maintain product and service knowledge to assist with queries, troubleshooting, and upselling where appropriate.
• Deliver a positive, high-value customer experience.
• Adhere to schedules, availability requirements, performance expectations, company policies, the Code of Conduct, and confidentiality standards.
• Support team tasks and additional duties as required.

Requirements

• At least 1 year of experience in a customer service or customer experience role.
• Excellent verbal and written communication skills in English at an advanced or professional level.
• Ability to manage multiple interactions efficiently in a fast-paced environment.

How to apply

Apply directly on CazVid.

Datos clave

• Permanent position in Montevideo, Uruguay.
• The role supports high-value customers via calls, emails, and live chat.
• Requires at least 1 year of customer service or customer experience experience.
• Advanced or professional-level English communication skills are required.