Customer Care Executive Job in Cuttack, Odisha, India

Join Rakesh Ray as a Customer Care Executive in Cuttack, Odisha, India, and become a vital part of a company known for outstanding customer service and a supportive work culture. This full-time role offers you the chance to directly influence customer satisfaction and loyalty. Key Responsibilities Handle incoming customer inquiries via phone, email, or chat with prompt and accurate responses. Resolve customer complaints patiently and effectively, ensuring positive outcomes. Maintain detailed customer records and follow up on queries to ensure complete resolution. Work closely with other departments to escalate issues and improve the overall customer experience. Inform customers about products and services, identifying opportunities for upselling. Engage in ongoing training to stay current on product knowledge and customer service techniques. Contribute to feedback mechanisms for continuous service improvement based on customer insights. Required and Preferred Qualifications High School Diploma or equivalent education. Excellent verbal and written communication skills. Familiarity with customer service software and tools. Previous customer service experience is a plus but not required. Strong interpersonal skills emphasizing empathy, patience, and professionalism. At Rakesh Ray, we foster a growth-oriented environment with opportunities for professional development through training and mentorship. Our collaborative and supportive culture recognizes individual contributions, creating a positive workplace where everyone can thrive.