Customer Care Executive Job in Cuttack, Odisha, India

Join Rakesh Ray as a Customer Care Executive in Cuttack, Odisha, India, and become a vital part of our customer service team. This full-time role focuses on delivering outstanding customer support and enhancing client satisfaction in a collaborative and growth-oriented environment. Key Responsibilities Handle incoming customer inquiries through phone, email, and chat with prompt and accurate responses. Resolve customer complaints efficiently while demonstrating patience and strong problem-solving skills. Maintain detailed customer records and follow up on queries to ensure thorough documentation. Work closely with other departments to escalate and resolve issues, improving overall customer experience. Inform customers about products and services, identifying upselling opportunities. Engage in ongoing training to stay current with product knowledge and customer service best practices. Contribute to feedback mechanisms for continuous service improvement based on customer insights. Required and Preferred Qualifications High School Diploma or equivalent educational qualification. Excellent verbal and written communication skills. Familiarity with customer service software and tools. Prior experience in customer service is preferred but not mandatory. Strong interpersonal skills emphasizing empathy and patience. At Rakesh Ray, we foster a supportive workplace culture that encourages professional growth through training and mentorship. If you are passionate about customer service and eager to contribute to a positive team environment, apply now to join our team in Cuttack.