Customer Care Executive Voice Process Job in Visakhapatnam
Publicado en CazViden NRIT Software Services
Apply for Customer Care Executive (Voice Process) at NRIT Software Services in Visakhapatnam. Full-time role with ₹12,000/month salary. Join our team today!
Salario
INR 12,000 per month
Ubicación
Visakhapatnam, Andhra Pradesh, IN
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Customer Care Executive Voice Process Job in Visakhapatnam
INR 12,000 per month
Descripción del empleo
Join NRIT Software Services as a Customer Care Executive specializing in the Voice Process, located in Visakhapatnam, Andhra Pradesh. This full-time role offers an exciting opportunity to deliver exceptional customer support and enhance client satisfaction in a fast-paced environment. Key Responsibilities Efficiently handle inbound customer calls with professionalism and empathy. Provide accurate information and troubleshoot customer issues patiently. Maintain detailed records of customer interactions and transactions. Follow up on unresolved issues to ensure customer satisfaction. Collaborate with team members to improve overall service quality. Participate in ongoing training to improve product knowledge and customer handling skills. Meet individual and team targets related to customer satisfaction and resolution times. Required and Preferred Qualifications Minimum intermediate education level. Excellent verbal and written communication skills. Prior experience in customer service, preferably in a voice process environment. Ability to multitask while maintaining attention to detail. Basic computer proficiency; CRM experience is a plus. Customer service certifications are advantageous. At least 1 year of customer care experience preferred. NRIT Software Services fosters a collaborative and inclusive culture, emphasizing innovation and teamwork. We invest in our employees’ growth and provide opportunities for career advancement.
Preguntas frecuentes
Is this job based in an office or remote?
This is an on-site position located in Visakhapatnam, Andhra Pradesh.
What kind of experience do I need to apply?
You should have at least 1 year of customer care experience, preferably in a voice process environment.
What are the main duties of this Customer Care Executive role?
You will handle inbound customer calls, provide accurate information, troubleshoot issues, maintain records, follow up on unresolved problems, and collaborate with your team to improve service quality.
What education or skills are required for this job?
A minimum intermediate education level is required, along with excellent communication skills, basic computer proficiency, and the ability to multitask with attention to detail.
How much does this job pay?
The salary for this role is INR 12,000 per month.
Are there opportunities for career advancement at NRIT Software Services?
Yes, the company invests in employee growth and provides opportunities for career advancement.