Customer Service Executive (International Voice Process)

Join Prime Connect Contact Solutions, a rapidly expanding leader in international customer service based in Manila, National Capital Region, Philippines. We're looking for a dedicated Customer Service Executive to join our International Voice Process team. This full-time, on-site role offers an excellent opportunity for career development in a dynamic, global environment. You will be at the forefront of delivering exceptional service to clients worldwide, playing a key role in enhancing customer satisfaction and driving operational excellence. Located in the vibrant city of Manila, our company values professional growth, teamwork, and innovation. As part of our team, you will benefit from structured training programs, advancement opportunities, and a supportive work culture focused on work-life balance. If you have strong communication skills and a passion for helping others, this role is your gateway to a rewarding career in customer service. Key Responsibilities Serve as the primary point of contact for international customers, handling inquiries and resolving issues efficiently via phone. Apply active listening to accurately understand customer concerns and provide real-time, effective solutions. Manage a high volume of calls daily while prioritizing tasks to meet service level agreements and departmental goals. Demonstrate empathy and patience to ensure positive customer experiences and foster long-term loyalty. Identify complex issues and escalate them promptly to management or specialized departments for resolution. Collaborate with team members and cross-functional units to improve processes and enhance overall customer satisfaction. Monitor customer interactions and follow up to guarantee timely problem resolution and feedback collection. Participate in continuous improvement projects and team meetings focused on performance metrics and service quality enhancement. What We're Looking For Required: High School Diploma or equivalent educational background. Proven experience in customer service, preferably in an international voice process or call center environment. Excellent verbal communication and active listening skills in English. Strong time management and multitasking abilities to handle a fast-paced workload. Empathy, patience, and problem-solving skills to effectively address customer needs. Ability to work collaboratively within a team and adapt to changing priorities. Preferred: Experience with CRM software and call center technologies. Additional language skills beyond English. Previous exposure to international customer service standards and cultural sensitivity. Demonstrated commitment to continuous learning and professional growth. What We Offer Competitive compensation aligned with industry standards in Manila. Health insurance coverage to support your well-being. Paid time off to maintain a healthy work-life balance. Retirement plan options for long-term financial security. Comprehensive training and career development programs to advance your skills. A supportive, inclusive workplace culture that values your contributions. Opportunities to work on impactful projects that enhance customer experience globally. Frequently Asked Questions What are the working hours for this role? This is a full-time, on-site position based in Manila with standard shift schedules aligned to international client time zones. Is prior experience in international voice processes mandatory? While preferred, we welcome candidates with strong customer service skills and a willingness to learn our international protocols. Does the company provide training? Yes, comprehensive onboarding and ongoing training are provided to ensure your success. Are there opportunities for career advancement? Absolutely. We encourage growth and offer clear pathways for promotion within the company. What benefits are included? We offer health insurance, paid time off, retirement plans, and other employee support programs. Is this position eligible for r