Customer Care Supervisor

Key Responsibilities:
• Supervise and support Customer Care representatives.
• Monitor team performance and KPI results.
• Provide coaching, feedback, and training sessions.
• Handle escalated customer issues and complaints.
• Support process improvements and reporting analysis.
Requirements:
• 1–2 years of experience as a Call Center Supervisor.
• Advanced English level (C1–C2).
• Experience leading teams of 10–15 employees.
• KPI tracking and performance analysis experience.
• Intermediate to advanced Excel skills.
• Strong customer service and communication skills.
Core Competencies:
• Leadership & coaching
• Analytical thinking
• Problem-solving
• Adaptability
• Team collaboration
• Results-oriented mindset
Send your resume via Email or
Email subject: Customer Care Supervisor
recruitment email/whatsapp shown in image