Customer Growth Retention Manager

🚀 Remote Opportunity | Customer Growth & Retention Manager
A confidential U.S.-based company is expanding its customer organization and is looking for a professional who enjoys building trusted client relationships, increasing customer engagement, and supporting long-term business growth.📍 Remote – Latin America only🕒 U.S. business hours required📄 Full-time | Long-term positionAbout the RoleYou'll work with an established portfolio of customers, helping them achieve success after implementation while ensuring a positive experience throughout their partnership. This role combines relationship management, renewals, customer advocacy, and account development.Responsibilities• Manage an assigned portfolio of existing customers• Increase customer engagement and product adoption• Coordinate subscription renewals and retention activities• Identify opportunities to grow existing accounts• Lead recurring customer meetings and success reviews• Maintain account activity and pipeline updates in Salesforce• Collaborate with internal departments to deliver excellent service• Resolve customer concerns and remove obstacles to successQualifications• Experience in Customer Success, Client Management, Customer Experience, Account Management, or similar roles• Advanced English communication skills (written and spoken)• Experience using Salesforce or another CRM platform• Strong communication, organization, and problem-solving skills• Comfortable managing multiple customer relationships simultaneouslyPreferred Experience• SaaS, software, technology, or subscription-based businesses• Customer retention, recurring revenue, or renewal managementWe're Looking For Someone Who Is✔ Customer-focused and relationship-driven✔ Proactive and accountable✔ Organized with excellent follow-through✔ Collaborative and adaptable✔ Passionate about delivering exceptional serviceImportantApplicants must be based in Latin AmericaAdvanced English is requiredApplications are accepted exclusively through LinkedInPlease do not send direct messages regarding this opportunity
If you're excited about helping customers grow while creating long-term partnerships with a U.S. company, we'd love to hear from you. Apply through LinkedIn today.