Customer Relationship Management Administrator

About UsWe help businesses streamline operations through technology, automation, and high-quality support solutions. We are looking for a skilled and detail-oriented Zoho CRM Administrator to help us build, manage, optimize, and support our new Zoho CRM environment.
Position OverviewThe Zoho CRM Administrator will be responsible for the day-to-day administration, customization, automation, and optimization of our Zoho CRM platform. This role requires someone who understands CRM workflows, business operations, reporting, integrations, and user support.The ideal candidate is proactive, organized, technically skilled, and capable of improving efficiency through automation and process improvements.
Key ResponsibilitiesManage and maintain the Zoho CRM platformCreate and optimize workflows, automations, and business processesCustomize modules, layouts, fields, dashboards, and reportsBuild and maintain CRM integrations with third-party platformsSupport users with troubleshooting, training, and system improvementsMonitor CRM data quality and ensure data integrityGenerate reports and dashboards for management and operations teamsAssist with lead management, pipeline optimization, and sales process improvementsCollaborate with leadership and departments to improve operational workflowsDocument CRM processes and best practicesIdentify opportunities for automation and increased efficiency
RequirementsPrevious experience administering Zoho CRMStrong understanding of CRM workflows and business automationExperience with Zoho One ecosystem is highly preferredKnowledge of Deluge scripting is a plusExperience with integrations, APIs, and third-party applicationsStrong analytical and problem-solving skillsExcellent organizational and communication skillsAbility to work independently and manage multiple projectsAdvanced English skills, both spoken and written, are required
Preferred QualificationsExperience working with BPO, sales, or service-based companiesKnowledge of Zoho Desk, Zoho Books, Zoho Campaigns, or Zoho ProjectsExperience building dashboards and KPI reporting systemsUnderstanding of sales pipelines and customer lifecycle management
CompensationSalary based on experience