Customer Relationship Manager - KYC Department

Join Company, a leading organization committed to excellence and compliance in the financial services sector. We are expanding our team in Kolkata, West Bengal, India, and are looking for a dedicated Customer Relationship Manager to join our KYC (Know Your Customer) Department. This full-time, on-site role offers a unique opportunity to develop your career in a dynamic environment focused on regulatory compliance and superior customer service. As a vital member of our team, you will play a key role in fostering strong client relationships while ensuring all KYC regulations are meticulously followed. You will benefit from a collaborative workplace culture, competitive salary, and opportunities for professional growth and advancement. If you are detail-oriented, proactive, and passionate about compliance and customer satisfaction, we encourage you to apply today. Key Responsibilities Manage and nurture client relationships to ensure their needs are fully met and expectations exceeded, contributing to a 95%+ customer satisfaction rate. Conduct thorough KYC due diligence by verifying customer identities and assessing risks in compliance with the latest regulatory standards. Respond promptly to customer inquiries and resolve issues efficiently, maintaining a high level of service quality. Maintain accurate records of all customer interactions and KYC documentation using advanced CRM systems to ensure audit readiness. Collaborate closely with compliance and internal teams to identify and resolve potential compliance risks effectively. Prepare detailed reports on customer interactions and KYC findings for management review, supporting data-driven decisions. Stay updated on evolving KYC regulations and industry best practices to ensure ongoing compliance and risk mitigation. What We're Looking For Required: Higher Secondary Certificate (HSC) or equivalent; additional education in finance, compliance, or related fields is advantageous. 1-3 years of proven experience in customer relationship management or a similar role. Strong knowledge of KYC compliance requirements and regulatory frameworks. Excellent verbal and written communication skills in English. Proficiency in customer service principles and CRM software usage. Preferred: Experience working within financial services or compliance departments. Demonstrated ability to handle sensitive information with discretion and professionalism. Strong analytical skills and attention to detail. Willingness to engage in continuous learning and professional development. What We Offer Competitive monthly salary of approximately $225 USD, aligned with industry standards in Kolkata. Health insurance coverage to support your well-being. Paid time off to maintain a healthy work-life balance. Retirement plan options for your future security. Professional development programs including compliance training and career advancement opportunities. Supportive, collaborative work environment fostering teamwork and innovation. Frequently Asked Questions What is the primary role of a Customer Relationship Manager in the KYC Department? The role focuses on managing client relationships while ensuring compliance with KYC regulations through thorough due diligence and risk assessment. Is prior experience in KYC mandatory? While prior KYC experience is preferred, candidates with strong customer management skills and a willingness to learn compliance processes are encouraged to apply. What are the working hours and location? This is a full-time, on-site position based in Kolkata, West Bengal, India, with standard office hours. What growth opportunities does this role offer? Employees have access to ongoing training, certification programs, and potential advancement within the compliance and customer service departments. How does the company support work-life balance? We provide paid time off, health benefits, and a supportive environment to ensure employees maintain a healthy balance. What is the application proce