Customer Relationship Manager

At acme creation pvt. ltd., a rapidly growing leader in innovative solutions, we’re dedicated to delivering exceptional customer experiences that drive business success. Located in Surat, Gujarat, India, we are seeking a motivated Customer Relationship Manager to join our dynamic team. This full-time, on-site role offers a competitive salary of $300,000 per year and excellent opportunities for career development and advancement within a collaborative environment. As a key player in our customer engagement strategy, you will be instrumental in strengthening client relationships, resolving issues swiftly, and collaborating closely with sales and marketing teams to identify growth opportunities. If you are passionate about customer success and eager to contribute to a forward-thinking company, we invite you to apply today and take the next step in your professional journey. Key Responsibilities Serve as the primary point of contact for customer inquiries, ensuring timely and effective resolution of complaints to maintain a customer satisfaction rate above 90%. Develop and nurture strong, trust-based relationships with key clients to foster loyalty and increase repeat business. Collaborate with sales and marketing teams to identify and capitalize on growth opportunities, contributing to a 15% year-over-year revenue increase. Analyze customer feedback and data trends to proactively address potential issues and improve overall customer experience. Coordinate between customers and internal teams including product development and marketing to ensure client needs are met effectively. Implement CRM best practices using Salesforce and HubSpot to streamline communication and track customer interactions. Prepare detailed reports on customer insights and satisfaction metrics to inform strategic decision-making. Lead initiatives aimed at reducing customer churn by 10% through enhanced engagement and support. What We're Looking For Required: Minimum 2+ years of experience in customer service, sales, or account management roles. Bachelor's degree in Business Administration, Marketing, or a related field. Fluent communication skills in English and Hindi, both written and verbal. Strong analytical skills with the ability to interpret customer data and market trends. Proficiency in CRM software such as Salesforce and HubSpot, along with Microsoft Office Suite. Preferred: Experience working in a B2B environment or with SaaS products. Demonstrated ability to manage multiple client accounts simultaneously. Strong problem-solving skills and a customer-first mindset. Interest in continuous learning and professional growth opportunities. What We Offer Competitive salary of $300,000 per year with performance bonuses. Health insurance coverage to support your well-being. Paid time off to maintain a healthy work-life balance. Retirement plan options to secure your future. Professional development programs including training and certifications. Collaborative work environment fostering innovation and career advancement. Frequently Asked Questions What are the working hours for this role? This is a full-time, on-site position based in Surat, Gujarat, with standard business hours from 9 AM to 6 PM IST. Is remote work an option? Currently, this role is not eligible for remote work as it requires close collaboration with on-site teams. What CRM software will I be expected to use? You will primarily work with Salesforce and HubSpot CRM platforms, along with Microsoft Office tools. Are there growth opportunities within the company? Yes, acme creation pvt. ltd. supports career development and offers advancement opportunities based on performance. What is the application process? Submit your resume and cover letter online. Qualified candidates will be contacted for interviews within two weeks. Does the company provide training? Yes, ongoing training and professional development are part of our commitment to employee growth. For more information about customer relat