Customer Service Agent at American Airlines in Aventura, FL

Get your job at American Airlines Join our dynamic team at American Airlines as a Customer Service Agent in Aventura, Florida! Work in a fast-paced, customer-focused environment with a leading global airline. Your role ensures travelers enjoy a smooth experience from check-in to boarding, enhancing overall passenger satisfaction. Key Responsibilities Assist customers with flight information, cancellations, and rebooking inquiries. Support ticketing needs and handle cash and credit transactions efficiently. Resolve customer complaints with professionalism and a friendly attitude. Collaborate with team members to ensure smooth operations and timely customer service. Maintain accurate records of customer interactions and transactions. Follow safety and security protocols to ensure passenger safety at all times. Participate in training sessions to improve customer service skills and knowledge. Required and Preferred Qualifications High School Diploma or equivalent. Experience in customer service roles is required. Strong technical skills and familiarity with customer service software. Excellent time management and organizational skills. Attention to detail and clear communication skills. Previous experience in the airline or travel industry is a plus.