American Airlines Customer Relation Officer in Dallas, TX

Join American Airlines as a Customer Relation Officer in Dallas, Texas! American Airlines, a leader in the aviation industry, is seeking a dedicated Customer Relation Officer to enhance passenger experiences at our Dallas location. This full-time role offers a dynamic work environment where you will directly contribute to customer satisfaction and loyalty. Key Responsibilities Assist customers with travel inquiries and resolve issues efficiently to ensure a smooth travel experience. Deliver exceptional customer service via phone, email, and in-person communication channels. Maintain detailed records of customer interactions and transactions to support quality service and follow-ups. Handle customer complaints professionally while following company policies and procedures. Collaborate with team members to improve service processes and customer satisfaction strategies. Participate in ongoing training to stay current with policy updates and enhance service skills. Monitor customer feedback and resolution times to identify and implement improvements. Required and Preferred Qualifications High school diploma or equivalent required. Proven experience in customer service, preferably within the airline or travel industry. Excellent verbal and written communication skills. Strong time management and attention to detail. Ability to work effectively in a fast-paced team environment. Compensation: $55,000 per year Location: Dallas, Texas, United States Job Type: Full-time, on-site (remote not eligible)