Customer Service Agent - HR Support

About the role

Solvo Global is looking for an Employee Support Representative to assist employees by phone, email, and chat. The role is the first point of contact for inquiries about onboarding, employee portals, password resets, payroll documentation, and other HR-related requests.

The ideal candidate is customer-focused, detail-oriented, and comfortable managing multiple tasks and communications in a fast-paced BPO environment.

Responsibilities

• Handle inbound employee calls professionally and efficiently.
• Respond to employee inquiries by email and live chat.
• Guide employees through onboarding processes and company resources.
• Assist with portal access, password resets, and account-related concerns.
• Support requests related to paystubs, W2 forms, and general HR documentation.
• Investigate and resolve employee concerns in a timely manner.
• Use internal resources and knowledge bases to provide accurate information.
• Escalate complex issues to the appropriate department when necessary.
• Maintain a positive employee experience throughout each interaction.
• Document interactions accurately, maintain detailed notes and case records, and follow company procedures and service standards.
• Meet productivity and quality expectations.

Requirements

• Advanced English level (C1).
• Minimum 1 year of experience in customer service, call center, contact center, HR support, or BPO environments.
• Strong verbal and written communication skills.
• Ability to multitask and work under pressure.
• Excellent documentation and data entry skills.
• Strong attention to detail.

Datos clave

• Full-time role in Barranquilla, Colombia.
• Advanced English level (C1) required.
• Minimum 1 year of relevant customer service, call center, contact center, HR support, or BPO experience.

Salario estimado

Salario estimado para servicio al cliente en Colombia: COP 1.100.000 - 2.050.000 al mes, según 152 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.