Customer Service Coordinator

About the role

Tech Medical Group is seeking a full-time Customer Service Coordinator to provide functional leadership over daily Customer Service team operations. The role supports Customer Service Officers and coordinates clinical cases, authorizations, and communication with hospitals, doctors, patients, and medical plans.

For 30 years, Tech Medical Group has worked to improve the quality of life for patients in Guaynabo, specializing in spinal surgery implants and combining advanced technologies with exceptional service. Its guiding principle is: “Our Service, Your Support.”

Responsibilities

• Coordinate and follow up on cases, authorizations, orders, and patient documentation, ensuring compliance with established procedures.
• Serve as the main point of consultation and support for the Customer Service Officers team.
• Coordinate with medical plans, hospitals, and medical offices to support timely case resolution.
• Monitor case status and operational metrics, identifying trends or issues that need attention.
• Support management with reports, metrics, and process improvement recommendations.
• Escalate issues to management in a timely manner when needed.

Requirements

• Associate's degree in Business Administration, Health Sciences, or a related field; a Bachelor's degree is preferred.
• At least 3 years of experience in customer service, medical billing, or hospital coordination.
• Knowledge of medical plan processes, authorizations, and medical billing.
• High-level proficiency in Microsoft Office; experience with CRM or insurance platforms is a plus.
• Bilingual Spanish/English skills are preferred, along with strong organizational, communication, and multitasking skills.
• Healthcare industry experience is preferred but not mandatory.

Datos clave

• The role is full-time.
• An associate's degree in a related field is required; a bachelor's degree is preferred.
• At least 3 years of experience in customer service, medical billing, or hospital coordination is required.
• Bilingual Spanish/English skills are preferred.