Customer Service Coordinator

About Us:For 30 years, Tech Medical Group has been a trusted name in improving the quality of life for patients in Guaynabo. Specializing in cutting-edge spinal surgery implants, we combine advanced technologies with exceptional service. Our guiding principle is: "Our Service, Your Support."
Role Description:We are seeking a full-time Customer Service Coordinator to join our on-site team in Guaynabo. This role provides functional leadership over the daily operations of our Customer Service team, serving as the main point of consultation and support for our Customer Service Officers while coordinating clinical cases, authorizations, and communication with hospitals, doctors, patients, and medical plans.
Key Responsibilities:Coordinate and follow up on cases, authorizations, orders, and patient documentation, ensuring compliance with established procedures.Serve as the main point of consultation and support for the Customer Service Officers team.Coordinate with medical plans, hospitals, and medical offices to ensure timely case resolution.Monitor case status and operational metrics, identifying trends or issues that require attention.Support management with reports, metrics, and process improvement recommendations.Escalate issues to management in a timely manner when needed.
Qualifications:Associate's degree in Business Administration, Health Sciences, or a related field (Bachelor's degree preferred).Minimum of 3 years of experience in customer service, medical billing, or hospital coordination.Knowledge of medical plan processes, authorizations, and medical billing.High-level proficiency in Microsoft Office; experience with CRM or insurance platforms is a plus.Bilingual (Spanish/English) preferred, with strong organizational, communication, and multitasking skills.Experience in the healthcare industry is preferred but not mandatory.
Why Join Tech Medical Group?At Tech Medical Group, you'll be part of a team that values innovation, care, and collaboration. This role offers the opportunity to make a meaningful difference in patients' lives while growing professionally in a supportive and dynamic environment.How to Apply:If this sounds like the perfect opportunity for you, please send your resume and cover letter to [email protected] us in delivering exceptional service and cutting-edge solutions to our community!