Customer Service Representative in New York, NY
Publicado en CazViden Company
Apply for Customer Service Representative in New York, NY. Join Company to deliver exceptional customer support and grow your career in a dynamic team.
Salario
No especificado
Ubicación
New York, New York, United States
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Customer Service Representative in New York, NY
New York, New York, United States
Descripción del empleo
Join Company as a Customer Service Representative in New York, NY, and become an essential part of our dynamic team. You will engage directly with customers, delivering exceptional service and support that enhances satisfaction and loyalty. Key Responsibilities Handle incoming customer inquiries via phone, email, and chat with professionalism and friendliness. Resolve customer issues efficiently to ensure high satisfaction levels. Maintain up-to-date knowledge of products and services to provide accurate assistance. Document customer interactions in the CRM system to keep records current. Collaborate with team members to develop solutions for recurring issues and customer feedback. Participate in training and meetings to improve skills and team performance. Track and report customer service metrics to support continuous improvement. Required and Preferred Qualifications High School Diploma or equivalent required. Strong communication skills with a customer-focused mindset. Ability to work effectively in a team environment. Excellent time management skills to handle multiple tasks. Preferred 1-2 years of customer service experience. Familiarity with CRM software and standard office tools. You will report directly to the Customer Service Manager and work closely with sales and technical support teams to ensure a seamless customer experience. Our company fosters a culture of collaboration and support, empowering you to make a meaningful impact.
Preguntas frecuentes
Is this position full-time or part-time?
This Customer Service Representative role is a full-time position based in New York, NY.
Do I need prior experience to apply for this job?
A high school diploma or equivalent is required, and 1-2 years of customer service experience is preferred but not mandatory.
Will I be working remotely or on-site?
This job is not remote; you will be working on-site in New York, New York.
What kind of tasks will I be doing day-to-day?
You will handle customer inquiries via phone, email, and chat, resolve issues, document interactions in the CRM system, and collaborate with team members to improve customer service.
What skills are important for this role?
Strong communication skills, a customer-focused mindset, ability to work well in a team, and good time management are important, along with familiarity with CRM software and office tools.
Who will I report to and work with?
You will report directly to the Customer Service Manager and work closely with sales and technical support teams.