Part-Time Customer Service Representative in Winston-Salem, NC

Gabrano Zhanche is seeking a dedicated Customer Service Representative to join our team in Winston-Salem, North Carolina. This part-time position offers an annual salary of $40,000 and the chance to directly impact customer satisfaction and loyalty through excellent service. Key Responsibilities Engage with customers via phone, email, and live chat to answer inquiries and resolve issues efficiently. Provide a seamless customer experience by actively listening and addressing customer needs promptly. Accurately document all customer interactions for reference and quality assurance. Collaborate with team members to improve customer service processes and share feedback with management. Stay informed about product knowledge and service offerings to provide precise information. Meet performance metrics focused on customer satisfaction and timely responses. Customer Support Duties Respond professionally and promptly to customer inquiries across multiple channels including telephone, email, live chat, social media, and in-person. Provide accurate details on products, services, pricing, and company policies. Handle customer complaints with empathy and professionalism, escalating complex cases when necessary. Follow up to ensure complete resolution and foster positive customer relationships that encourage loyalty. Order Processing Process customer orders accurately and efficiently, verifying customer information prior to completion. Join Gabrano Zhanche and contribute to delivering exceptional customer care in Winston-Salem. This role is not remote eligible and requires working on-site.