Remote Bilingual Spanish/English Customer Service Agent – Atlanta, GA
Published on CazVidat Pearl Interactive Network
Join Pearl Interactive Network remotely as a bilingual Spanish/English customer service agent supporting disaster relief callers. Earn $16.50 per hour.
Salary
$17 per hour
Location
United States
Employment type
Contract
Workplace
Remote
Remote Bilingual Spanish/English Customer Service Agent – Atlanta, GA
$17 per hour
Job description
Pearl Interactive Network is building a talent community of seasonal Bilingual Spanish/English Contact Center Agents for future disaster relief efforts.
Work remotely from Atlanta, Georgia, helping people access assistance after hurricanes. If you are a patient problem solver with strong customer service skills who enjoys supporting others, this opportunity lets you make a meaningful difference.
Role overview
As a Bilingual Contact Center Agent, you will answer inbound calls from people registering for disaster assistance. You will conduct scripted interviews, document information in a Windows-based database, explain next steps, and connect callers with relevant support organizations.
Key responsibilities
- Serve as a direct point of contact for individuals registering for disaster assistance.
- Handle calls with patience, tact, and courtesy to understand callers’ needs and provide instructions or referrals.
- Follow interview scripts and enter required information accurately into a Windows-based database.
- Provide contact numbers and referrals to appropriate secondary support organizations.
- Escalate dissatisfied callers through the appropriate channels.
- Communicate professionally and clearly in English and Spanish across phone, reading, and writing tasks.
- Deliver courteous, accurate customer service while following program procedures.
Schedule and compensation
- Work arrangement: Remote; Atlanta, Georgia
- Hours of operation: 8 a.m.–8 p.m. Eastern Time, Monday–Sunday. Shifts may fall within these operating hours.
- Employment: Seasonal, temporary
- Pay: $16.50 per hour, plus $5.09 per hour contributed to the Safe Harbor Retirement Plan; contributions are 100% vested immediately.
Apply
Join Pearl Interactive Network’s talent community for consideration as future disaster relief staffing needs arise. Apply for the Bilingual Contact Center Agent opportunity.
Frequently asked questions
Is this position remote or on-site?
This role is based in Atlanta, Georgia and is not remote.
What is the hourly pay for this job?
The pay is $16.50 to $17.50 per hour plus $5.09 per hour contributed to the Safe Harbor Retirement Plan.
What kind of schedule should I expect?
The work hours are from 8 am to 8 pm EST, Monday through Sunday.
What are the main responsibilities of this role?
You will answer inbound calls to assist with hurricane disaster relief registration, provide instructions and referrals, enter data accurately, and escalate dissatisfied callers as needed.
Do I need to be bilingual for this position?
Yes, you must be fluent in both Spanish and English to communicate effectively with callers.