Remote Bilingual Spanish/English Customer Service Agent - Atlanta, GA

Pearl Interactive Network is seeking Seasonal Bilingual Spanish/English Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts. 

Are you a natural problem solver with a friendly personality? Want to work in a place where your voice is valued and your growth is supported?  

We’re seeking contact center agents who love helping others, thrive in a team, and want more than just another job. Be the voice that makes a difference! To apply, click here: Bilingual Contact Center Agent

The Bilingual Contact Center Agent is responsible for answering inbound calls to support hurricane disaster relief needs. 

Operation Hours: 8 am - 8 pm EST Monday - Sunday

Compensation: $16.50 - $17.50 per hour plus $5.09 per hour contributed to the Safe Harbor Retirement Plan, 100% vested immediately. 

Essential Duties and Responsibilities:

• Serve as a direct point of contact for individuals registering for disaster assistance.
• Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and /or referrals.
• Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.
• Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.
• Escalate dissatisfied callers to proper channels.
• Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.
• Enter information into Windows-based computer database as required, while following instructions and/or referrals.

Education and/or Work Experience Requirements:

• High School Diploma or equivalent required
• Must be a U.S. Citizen
• Bilingual (English and Spanish)
• Must have at least 6 months of customer service-related experience 
• Basic knowledge Microsoft Office Suite
• Must have high-speed internet connection

Background Checks to include, Drug Screening, Credit, and/or a Suitability/EQIP Government Clearance

Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.