Customer Service Representative in Tustin, CA at Jack In The Box Inc

Join Jack In The Box Inc as a Customer Service Representative in Tustin, California. This full-time role offers a chance to deliver exceptional customer support in a dynamic environment, enhancing customer satisfaction and loyalty. Key Responsibilities Provide prompt, efficient service via phone, email, and chat, ensuring customer needs are met. Resolve inquiries and complaints professionally aiming for first-contact resolution. Maintain accurate customer interaction records in CRM systems. Collaborate with team members to analyze feedback and improve service processes. Participate in ongoing training and team meetings to stay current on products and best practices. Assist in developing customer service policies to optimize operations. Work towards individual and team goals to support department performance. Required and Preferred Qualifications High School Diploma or equivalent. Excellent verbal and written communication skills focused on customer service. Proficiency with customer service software; CRM experience preferred. 1-2 years of customer service experience. Strong empathy and conflict resolution skills while maintaining a positive attitude. Compensation: $26 per hour. This position is full-time and based in Tustin, CA. Remote work is not eligible.