Customer Service Representative in Alberta Avenue, Alberta

Join Darrell Glenn Legge as a full-time Customer Service Representative in Alberta Avenue, Alberta, Canada. Play a vital role in delivering exceptional customer support and ensuring client satisfaction in a collaborative and dynamic environment. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat with accurate information and effective solutions. Manage and resolve customer complaints empathetically, applying strong problem-solving skills. Document all customer interactions, inquiries, complaints, and resolutions thoroughly. Maintain and update customer accounts to ensure data accuracy. Collaborate with team members to enhance customer service processes and share best practices. Participate in ongoing training programs to improve customer service skills and product knowledge. Track and report key performance indicators such as response time and customer satisfaction. Required and Preferred Qualifications High School Diploma or equivalent required. Excellent verbal and written communication skills. Strong problem-solving abilities focused on customer satisfaction. Proficiency with computer systems and customer service software. Effective time management and attention to detail. Previous customer service experience preferred. Work remotely or on-site at our Alberta Avenue location. Report directly to the Customer Service Manager and contribute to a supportive team atmosphere that values clear communication and mutual assistance.