Data Entry/Customer Support Assistant

We are seeking a friendly and inviting Data Entry/Customer Support Assistant to join our team in Vaughan, Ontario, Canada. As a part-time role, this position is ideal for someone who thrives in a collaborative work environment and helps us deliver exceptional customer service. You'll play a vital role in ensuring a seamless experience for our clients, while also handling data management tasks efficiently. Your contributions will significantly impact our operational success and customer satisfaction. Key Responsibilities Perform accurate data entry tasks into our database and ensure data integrity. Respond to customer inquiries via phone, email, or chat in a clear and friendly manner. Assist customers in resolving issues, providing product information, and guiding them through our services. Maintain organized records of customer interactions and data management processes. Collaborate with team members to streamline customer support procedures. Monitor and manage follow-up tasks to ensure no customer concerns go unresolved. Provide feedback to management on common customer issues and suggestions for improvement. Required and Preferred Qualifications Proficient in data entry with a high level of accuracy. Strong communication skills, both verbal and written, with a positive attitude. Experience in customer support or a related field is advantageous. Familiarity with basic office software and tools, such as Microsoft Office Suite. No formal education requirement, but relevant experience is a plus. Previous experience in a part-time capacity is ideal. Our team is structured to foster collaboration, with a supportive environment where your input is valued. You will report directly to the Customer Support Manager, who is committed to providing ongoing guidance and mentorship. Collaboration with other departments is crucial, as you may work closely with the sales and marketing teams to address customer needs effectively. We take pride in our growth opportunities, where we encourage professional development and career advancement. Our company culture promotes positivity and teamwork, and we strive to maintain a modern workplace with flexible hours to support work-life balance. Join us and be part of a dedicated team that values each member's contributions and fosters a culture of growth and learning! Fully remote - work from anywhere in Canada