Customer Service Representative in Liberia, Guanacaste Province, Costa Rica

Join Concentrix as a Customer Service Representative in Liberia, Guanacaste Province, Costa Rica. We are a mid-sized company dedicated to delivering exceptional customer service solutions. Thrive in a supportive environment where your efforts directly impact customer satisfaction and loyalty. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about products and services to enhance customer experience. Assist with order processing, shipment tracking, and account management. Identify and escalate priority issues for timely resolution. Maintain thorough knowledge of company policies and procedures. Collaborate with team members to improve service delivery and share best practices. Gather customer feedback and provide insights for continuous improvement. Required and Preferred Qualifications Bachelor's Degree in a relevant field. Proven experience in customer service or related roles. Strong communication and interpersonal skills. Ability to handle challenging situations with empathy and professionalism. Familiarity with customer service software and CRM tools. Fluency in English; additional languages are a plus. Experience in a sales-focused environment preferred. You will report directly to the Customer Service Manager and work within a collaborative team environment that encourages open communication and cross-departmental cooperation to deliver outstanding customer experiences. Concentrix is committed to your professional growth and offers various opportunities for career advancement.