Customer Service Representative in Liberia, Guanacaste Province, Costa Rica

Join Concentrix as a Customer Service Representative in Liberia, Guanacaste Province, Costa Rica. We are a mid-sized company committed to delivering exceptional customer service solutions. Thrive in a supportive environment where your efforts directly enhance customer satisfaction and loyalty. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about products and services to improve customer experience. Assist with order processing, shipment tracking, and managing customer accounts. Identify and escalate priority issues for timely resolution. Maintain thorough knowledge of company policies and procedures. Collaborate with team members to enhance service delivery and share best practices. Collect customer feedback and contribute insights for continuous improvement. Required and Preferred Qualifications Bachelor's Degree in a relevant field. Proven experience in customer service or related roles. Strong communication and interpersonal skills. Ability to handle challenging situations with empathy and professionalism. Familiarity with customer service software and CRM tools. Fluency in English; additional languages are a plus. Experience in sales-focused environments preferred. You will report directly to the Customer Service Manager and work within a collaborative team structure that encourages cross-functional cooperation to deliver outstanding customer experiences. Concentrix is dedicated to your professional growth, offering various opportunities to advance your career in customer service.