Customer Service Representative

At Techvalen Software, a rapidly growing leader in innovative technology solutions, we're committed to delivering exceptional client experiences. Join our dynamic team in New York, NY, or work remotely from anywhere in the USA as a Customer Service Representative. This role offers competitive pay at $25 per hour, comprehensive benefits including health insurance, paid time off, and a retirement plan, plus excellent career development and advancement opportunities within the tech industry. Responsibilities include interacting with clients via phone, email, and chat; resolving inquiries; documenting interactions; collaborating with technical teams; and meeting performance metrics. Required skills include 1+ year customer service experience, excellent communication, and CRM proficiency. Preferred skills include technical support experience and SaaS familiarity. Benefits include health insurance, paid time off, retirement plan, flexible remote work, and career development.