Customer Service Representative

About the RoleWe are seeking customer-focused and solution-oriented Customer Service Representatives to support SoCalGas customers. In this role, you will serve as the first point of contact for residential customers, handling inbound inquiries, providing information about products and services, issuing service requests, and ensuring an exceptional customer experience.The ideal candidate is an effective communicator with strong problem-solving skills, a customer-first mindset, and the ability to navigate multiple systems while delivering high-quality support.Key ResponsibilitiesHandle inbound calls from SoCalGas customers regarding account inquiries, service requests, and general support needs.Provide accurate, timely, and professional assistance related to products, services, and customer concerns.Utilize internal knowledge bases and resources to identify issues and provide effective resolutions.Manage escalated customer interactions and work with Subject Matter Experts (SMEs) or Process Managers to resolve complex cases.Route specific calls to SoCalGas teams when appropriate, including:Non-residential customer inquiriesAccount profile updatesHigh bill investigationsEmergency-related callsRequests requiring specialized SoCalGas expertiseDeliver exceptional customer service while adhering to company processes and quality standards.Follow up with customers as required to confirm issues have been successfully resolved.Accurately document customer interactions and service requests.QualificationsRequiredHigh school diploma or equivalent.Previous experience in a customer service, contact center, or call center environment.Excellent verbal and written communication skills.Strong problem-solving and critical-thinking abilities.Ability to handle customer inquiries professionally and empathetically.Comfortable working with multiple systems and knowledge management tools.Strong attention to detail and ability to document interactions accurately.PreferredExperience supporting utility, energy, telecommunications, or service-based customers.Experience handling escalated customer concerns.Bilingual skills (English/Spanish) are a plus.What We OfferCompetitive compensation packageComprehensive training and ongoing developmentCareer growth opportunitiesSupportive team environmentOpportunity to make a positive impact on the customer experienceEqual Opportunity EmployerWe are committed to creating an inclusive workplace where all employees are valued and respected. We welcome applicants from diverse backgrounds and provide equal employment opportunities to all qualified candidates.Apply TodayIf you are passionate about helping customers, solving problems, and delivering outstanding service, we encourage you to apply and join our team.