Customer Service Representative at Wellstar Health System

Join Wellstar Health System, a leading non-profit healthcare provider in Georgia, as a Customer Service Representative based in Marietta. We are committed to compassionate care and teamwork, dedicated to improving the health and well-being of our community. This full-time, on-site role offers a rewarding opportunity to support patient experiences and contribute to efficient healthcare service delivery. If you are passionate about helping others and eager to grow your career in a respected health system, apply today and become part of a supportive team that values your professional development. Key Responsibilities Provide exceptional customer service by addressing patient inquiries and concerns with professionalism and empathy. Communicate clearly and effectively with patients, families, and healthcare staff to facilitate appointment scheduling and ensure smooth operations. Manage multiple customer service tasks simultaneously, including responding promptly to phone calls and emails in a fast-paced environment. Assist patients in navigating healthcare services, demonstrating understanding and compassion during every interaction. Collaborate with team members to enhance service delivery, share insights, and gather feedback to improve patient satisfaction. Maintain accurate and confidential records of patient interactions in compliance with HIPAA regulations. Participate actively in training and development programs to support continuous personal and professional growth. What We're Looking For Required: High school diploma or equivalent. Strong communication skills with the ability to interact empathetically with diverse populations. Proven customer service experience, preferably in healthcare or clinical settings. Excellent multitasking and team collaboration skills to manage competing priorities effectively. Proficient time management and organizational abilities. Preferred: Associate degree or higher in a related field. Experience working in a healthcare environment. Familiarity with healthcare software and appointment scheduling systems. What We Offer Competitive salary of approximately $40,000 per year. Comprehensive health insurance plans including medical, dental, and vision coverage. Paid time off to support work-life balance and personal well-being. Robust retirement plan options to secure your financial future. Opportunities for career development and advancement within a growing health system. Supportive team environment focused on professional growth and continuous learning. Frequently Asked Questions What are the typical working hours for this role? This is a full-time, on-site position with standard business hours, Monday through Friday. Specific shift details will be provided during the interview process. Is prior healthcare experience mandatory? While prior healthcare experience is preferred, it is not mandatory. Strong customer service skills and a willingness to learn are essential. Does Wellstar Health System provide training? Yes, comprehensive training and ongoing professional development opportunities are provided to support your success in the role. Are there opportunities for career advancement? Absolutely. Wellstar encourages internal growth and offers various career development paths within the organization. Is this position eligible for remote work? No, this role requires on-site presence at our Marietta location to ensure effective patient support and team collaboration. Apply Today Ready to make a meaningful impact in healthcare? Join Wellstar Health System as a Customer Service Representative in Marietta, GA. Submit your application now to start your rewarding career with a trusted leader in community health. We look forward to welcoming you to our team!