Customer Service Specialist

About the role

Orange Insurance Broker is seeking a Customer Service Specialist to assist clients and agents effectively and foster customer experience and satisfaction through attentive, solution-oriented interactions.

Responsibilities

• Assist clients and agents effectively.
• Foster customer experience and satisfaction through attentive, solution-oriented interactions.
• Handle multiple requests and maintain accurate records.
• Collaborate with cross-functional teams.

Requirements

• Demonstrated skills in customer service and customer support.
• Professional phone etiquette, including clear communication and active listening in high-volume call environments.
• Strong verbal and written interpersonal and communication skills.
• Organizational skills and attention to detail.
• Proficiency with basic computer tools and customer management systems.
• High school diploma required; additional studies in business, communications, or related fields are beneficial.
• Prior experience in insurance or financial services is an advantage.
• Ability to work on-site in San Pedro Sula and collaborate with cross-functional teams.

Datos clave

• The role assists clients and agents and supports customer experience and satisfaction.
• A high school diploma is required.
• Additional studies in business, communications, or related fields are beneficial.
• Prior experience in insurance or financial services is an advantage.