Customer Service Specialist

Coordinate I Communicate I Make Every Interaction Count
We're looking for a proactive Customer Service Specialist ( Scheduler/ Appointment setter) who will play a key role in coordinating client requests, interpreter assignments, and scheduling operations. In this role, you'll manage high-volume communication across multiple channels, respond to time-sensitive requests, coordinate cancellations, and help ensure clients and interpreters receive timely, accurate support.
At Grupo Levanter, we don’t just manage schedules—we help create seamless experiences that keep our clients and operations moving. Our teams value accountability, urgency, empathy, and clear communication to deliver reliable service and measurable impact.
What You’ll Own
Process and respond to client emails in a timely and professional mannerHandle inbound calls from clients and interpretersProcess and coordinate cancellation requestsCreate and update jobs according to client requests through the II PortalPerform outbound calls to interpreters regarding same-day cancellationsContact interpreters to investigate late arrivals and no-show reportsNotify clients when jobs cannot be filledUpdate unable-to-fill jobs with the appropriate UNF statusMonitor scheduling department team chats to stay informed of process updates and operational changesComplete call evaluations and self-assessments to maintain service qualityProvide consistent, accurate, and empathetic communication across multiple channelsApply standard troubleshooting procedures when addressing basic technical issues
You will not just manage schedules—you will help ensure every client and interpreter interaction is handled with urgency, accuracy, and care.
What You Bring
Proactive and solutions-oriented mindset Minimum 3 to 5 years of experience in Customer Service, Scheduling, Appointment Setting, Sales, or similar client-facing roles.Strong sense of urgency and ability to prioritize time-sensitive requestsHigh level of accountability and ownershipStrong verbal and written communication skillsExcellent problem-solving abilitiesClear and effective spoken EnglishFull comprehension of spoken and written EnglishAbility to communicate effectively through phone, email, chat, and other channelsStrong interpersonal skills and the ability to demonstrate empathyFunctional knowledge of Google WorkspaceAbility to perform standard troubleshooting for basic technical issuesAbility to multitask and remain organized in a fast-paced environmentStrong attention to detail and accuracyAbility to follow established processes while adapting to changing operational needsAdvanced English ( oral and written)
Why Join Grupo Levanter?
Work in a role where your communication and problem-solving skills directly impact client and interpreter experiencesGain experience in scheduling, customer operations, and high-volume service environmentsCollaborate with teams across operations and client servicesDevelop your professional communication and problem-solving skills in a growing organizationBe part of a team where accountability, teamwork, and service excellence matter
Are you ready to take ownership, solve problems, and make every client and interpreter interaction count?