Customer Service SpecialistLogistic

REQUIREMENTS
• Completed High school degree
• Bilingual 100%

EXPERIENCE
• Oversee service request resolution by monitoring open queues, following up on unresolved items, and ensuring requests progress accurately and within required timelines.
• Provide support and information on order status requirements, tracking numbers, PODs, packing lists, ETA’s, unit stock, box & labels, etc.
• Generate and distribute the shipment list from the Canadian entity to customers and the logistics department.
• Maintain electronic records and archive packing lists (PLs) for orders and returns to ensure traceability and regulatory compliance.
• Process Virtual Inventory Receipts in Oracle Canada
• Manage end-to-end return authorization activities by reviewing pending requests, determining return types, recording submissions, and registering RGAs for approval in accordance with established policies.
• Coordinate reverse-logistics operations by preparing bills of lading, scheduling awards, annual, and stock-lift pickups with transportation partners, and consolidating loads to improve freight efficiency and reduce costs.

SKILLS
• Excel (intermediate) management.
• Knowledge of the area of Customer Service
• Good management of documentation
• Cross-Platform Knowledge
• Oracle System (Advanced)
• Attention to detail
• Adaptability
• Sense of Urgency
• Time management
• Problem solving
• Effective communication

Envíe tu CV, especificando puesto y expectativa salarial