Customer Success Analyst

About the role

BMA Group Global is a global leader in pharmaceutical distribution, supply-chain optimization, and data-driven healthcare transformation. Its Data Services & Solutions organization delivers secure, scalable, AI-powered analytics platforms to enhance supply-chain visibility, patient outcomes, and global health system efficiency.

The Customer Success Analyst ensures customers derive measurable, ongoing value from data analytics and AI-driven supply chain services. The role combines advanced analytics, domain expertise, and customer-facing problem solving, while ensuring analytics outputs are actionable, accurate, and aligned with customer priorities. The analyst also acts as the Voice of the Customer and drives continuous improvement.

Responsibilities

• Act as the primary analytics contact for pharmaceutical manufacturers, distributors, and providers.
• Analyze supply chain KPIs, including Perfect Order, OTIF, and risk indicators.
• Translate business needs into analytical use cases and insights.
• Support onboarding, adoption, retention, and renewals, and execute Customer Success Plans aligned to KPIs.
• Deliver high-touch, white-glove customer support; support NPS and CSAT programs and translate insights into improvements.
• Ensure compliance with HIPAA, FDA 21 CFR Part 11, DSCSA, GDPR, ISO 27001, and SOC 2 Type II.
• Apply secure access controls (RBAC/ABAC) and ensure data accuracy, reliability, and timeliness.
• Support audits and customer security reviews.
• Provide Tier 1–3 global support and manage incidents via ServiceNow or Jira.
• Conduct root-cause analysis.

How to apply

Apply directly on CazVid.

Datos clave

• The role combines advanced analytics, domain expertise, and customer-facing problem solving.
• The analyst supports onboarding, adoption, retention, and renewals.
• The role provides Tier 1–3 global support and manages incidents via ServiceNow or Jira.