Customer Success Manager

We are hiring a Customer Success Manager to own the full client lifecycle: from lead capture through post-install relationship management and ongoing support. This role is highly operational and requires someone who pushes things forward, maintains clean systems, and ensures no gaps across sales, delivery, and customer experience. You will be the central point of coordination across inbound leads, client onboarding, installation, and long-term account management. Full-time. Fully remote. Must be ENGLISH-SPEAKING.
Hours: 9:00 am to 5:00 pm CST.Salary: $2,100/mo
Key Responsibilities:Respond to inbound Webflow submissions, calls, and email inquiriesFollow up with leads from events and conferencesSource and engage leads from LinkedIn and InstagramQualify leads using defined criteria and route to salesEnsure every deal has a clear next step and momentumMaintain HubSpot with accurate, up-to-date deal stages and contact informationOrganize all client documentation and filesEstablish and enforce process consistency across pipeline and client recordsKeep clients informed on build and installation timelinesCoordinate pre-install requirements and confirm site readinessManage scheduling and placement coordinationEnsure a smooth handoff from sales to deliveryOwn ongoing client relationships with regular check-insManage onboarding including care, programming, and upsellsMaintain documentation and ensure clients understand system usageSupport and coordinate client eventsManage support tickets end-to-end (intake through resolution)Coordinate troubleshooting, repairs, replacements, and warranty issuesTrack resolution timelines and associated costsMaintain logs related to system health and service historyEducate clients on maintenance and system careServe as point of contact for mineral product customersManage inquiries, ordering, and coordination with suppliersTrack deliveries and confirm receiptFollow up with clients and gather feedbackDrive upsells through customer relationship and referrals
Key Qualifications:4+ years in customer success, account management, or client operationsExperience managing both inbound leads and post-sale client relationshipsStrong operational mindset — able to manage details, timelines, and follow-ups without oversightComfortable working across CRM systems (HubSpot preferred)Strong written and verbal communication skillsHighly organized with strong attention to detailProactive and assertive — willing to push clients and internal teams to keep things movingAble to operate across multiple workflows without losing structure
Nice to have:Experience in hospitality, luxury, wellness, construction, architecture, or water systemsExperience supporting both B2B and D2C customersFamiliarity with Shopify or product-based operationsBackground in managing events or client experiences