Customer Support Executive Job in Hyderabad, Telangana

Tharuni is hiring a dedicated Customer Support Executive in Hyderabad, Telangana, India. This contract role is perfect for any graduate eager to start a career in customer service within a fast-paced, engaging environment. Join us to directly impact customer satisfaction and loyalty. Key Responsibilities Provide exceptional customer service by responding promptly to inquiries and resolving issues via phone, email, or chat. Maintain comprehensive knowledge of our products and services to effectively assist customers. Accurately document customer interactions in the support system to ensure service continuity. Follow up with customers to confirm satisfaction and engagement. Collaborate with team members to enhance service quality and share valuable customer feedback. Participate actively in team meetings and training sessions to improve skills and stay updated on company policies. Meet performance targets including response time, resolution rate, and customer satisfaction scores. Required and Preferred Qualifications Education: Any Graduate Skills: Strong communication skills focused on customer service excellence. Experience: Prior customer support experience preferred but not mandatory. Work alongside an enthusiastic and motivated team committed to top-tier support. Reporting to the Customer Support Manager, you will receive guidance for professional growth. Cross-functional collaboration with sales and technical teams will deepen your understanding of a holistic service approach, ensuring efficient fulfillment of customer needs. This role offers numerous growth opportunities within Tharuni’s supportive culture that promotes open communication and continuous learning.