Remote Customer Support Specialist – Chennai, India
Published on CazVidat Kavya
Join Kavya as a remote customer support specialist in Chennai. Provide customer service by phone, email, and chat in a full-time role paying 20000 per month.
Salary
₹20,000 per month
Location
India
Employment type
Full time
Workplace
Remote
Remote Customer Support Specialist – Chennai, India
₹20,000 per month
Job description
Kavya is hiring a full-time Remote Customer Support Specialist in Chennai, Tamil Nadu, India. Join a collaborative, mid-sized service company and help improve customer satisfaction and loyalty through responsive, professional support. This role is remote and reports to the Customer Support Manager.
Key Responsibilities
- Assist customers by phone, email, and chat, answering questions and resolving issues promptly.
- Communicate with patience and professionalism so every customer feels valued.
- Record customer interactions, feedback, and resolutions in the support system.
- Track complaints and follow up to help ensure timely resolution.
- Collaborate with support colleagues, share insights, and contribute to team goals.
- Help improve customer support processes and team efficiency.
- Participate in training to strengthen product knowledge and customer service skills.
Required and Preferred Qualifications
- Bachelor’s degree in any field.
- Strong written and verbal communication skills.
- Time management skills and the ability to work well with a team.
- Familiarity with CRM software and customer support tools.
- One to two years of customer service experience preferred.
- Problem-solving skills and adaptability in a changing work environment.
Compensation and Employment
Compensation: 20000 per month. Employment type: Full-time. Work arrangement: Remote.
About Kavya
At Kavya, each team member contributes to customer satisfaction. Work closely with fellow support specialists and the Customer Support Manager to deliver effective service.
Frequently asked questions
Is this position fully remote?
Yes, this is a full-time remote role based in Chennai, India.
What is the monthly salary for this job?
The salary for this position is INR 20,000 per month.
What kind of experience do I need to apply?
You should have 1-2 years of customer service experience and be familiar with CRM software and customer support tools.
What are the main responsibilities of this role?
You will provide timely support to customers via phone, email, and chat, document interactions in the CRM, follow up on complaints, and collaborate with the team to improve support processes.
Do I need a degree to apply?
Yes, a Bachelor's Degree in any discipline is required for this role.
Who will I report to in this position?
You will report to the Customer Support Manager and work closely with other support specialists.