Customer Support Executive in Keene, NH - GREENWALD REALTY GROUP
Publicado en CazViden GREENWALD REALTY GROUP
Apply for Customer Support Executive at GREENWALD REALTY GROUP in Keene, NH. Full-time role offering $70,000/year. Deliver exceptional client service.
Salario
USD 70,000 per year
Ubicación
Keene, New Hampshire, United States
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Customer Support Executive in Keene, NH - GREENWALD REALTY GROUP
USD 70,000 per year
Descripción del empleo
GREENWALD REALTY GROUP is hiring a motivated and professional Customer Support Executive to join our team in Keene, New Hampshire. This full-time role offers the opportunity to enhance customer satisfaction and build long-term client loyalty through exceptional service. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Identify root causes of customer issues and provide effective solutions quickly. Maintain in-depth knowledge of our products and services to support customer needs. Document all customer interactions accurately in our CRM system. Collaborate with team members to escalate complex issues and share best practices. Engage in ongoing training to stay current on product updates and service improvements. Analyze customer feedback to help improve products and service strategies. Required and Preferred Qualifications Bachelor's Degree in a relevant field. 1-3 years of proven experience in customer service or support roles. Exceptional verbal and written communication skills. Strong problem-solving skills with a customer-focused mindset. Familiarity with customer support tools such as Zendesk or Salesforce. Ability to thrive in a team-oriented environment. Customer service certifications are a plus. Join GREENWALD REALTY GROUP and be part of a close-knit team dedicated to delivering outstanding customer experiences in Keene, NH.
Preguntas frecuentes
Is this position full-time or part-time?
This is a full-time role based in Keene, New Hampshire.
What is the salary for this Customer Support Executive position?
The salary for this position is USD 70,000 per year.
What kind of experience do I need to apply?
You should have 1-3 years of proven experience in customer service or support roles, along with strong communication and problem-solving skills.
Do I need any specific education or certifications?
A Bachelor's Degree in a relevant field is required, and customer service certifications are considered a plus.
What software knowledge is expected for this job?
Experience with customer support software such as Zendesk or Salesforce is expected.
What will my main responsibilities be in this role?
You will respond to customer inquiries via phone, email, and chat, identify and solve customer issues, document interactions in the CRM system, collaborate with colleagues, and analyze customer feedback to improve services.