Customer Support Specialist

🔹 Job Summary
We are looking for a French Bilingual Customer Service Representative to deliver high-quality support to English-speaking customers.
This role is ideal for customer-focused professionals who enjoy problem-solving, technology, and working in a fast-paced environment while ensuring an outstanding customer experience.
🛠️ Key Responsibilities
✅ Provide customer service and technical support primarily in Engish via phone, chat, or email ✅ Handle inquiries related to products, services, billing, and technical issues ✅ Troubleshoot and resolve customer issues efficiently and professionally ✅ Accurately document all interactions in CRM and internal systems ✅ Follow quality standards, security policies, and operational procedures ✅ Meet or exceed KPIs such as CSAT, AHT, FCR, and Quality ✅ Escalate complex or sensitive cases following established guidelines ✅ Maintain a customer-focused, empathetic, and solution-oriented attitude

🎓 Main Job Requirements
Language Skills (Mandatory)• English: Advanced (B2) – REQUIRED

💻 Technical Skills
• Basic to intermediate computer proficiency • Experience with CRM systems and ticketing tools • Ability to multitask across multiple systems
🤝 Soft Skills
• verbal and written communication ( English) • Strong customer service orientation • Problem-solving and critical-thinking skills • Adaptability and stress tolerance • Teamwork and accountability • Time management and attention to detail

➕ Additional Requirements
• Flexible schedule availability • Strong commitment to quality, compliance, and security standards • Willingness to learn, grow, and develop within the organization