Customer Support Specialist (Graveyard Shift)

About the Role
As a Customer Support Specialist, you'll respond to customer and translator inquiries, manage a high volume of emails, and use our CRM to log and track interactions. This detail-driven, fast-paced role requires strong customer support experience, excellent written English, and the organizational skills to manage multiple conversations and priorities simultaneously.
Must be open for schedule 18hrs/week (3daysx6hrs) or 24hrs/week (4daysx6hrs)
Responsibilities
Respond to customer and translator inquiries with clarity, professionalism, and empathy.Handle a high volume of emails efficiently, identifying issues and offering effective solutions within company guidelines.Manage various back-office and administrative tasks.Log, track, and manage interactions using our CRM.Collaborate with management to share customer feedback, bug reports, and process improvement ideas.Participate in projects focused on improving support workflows and customer satisfaction.Provide clear written updates on pending cases and follow-up activities.
Requirements
Excellent English skills (written and spoken) C2 level.2+ years of experience in a customer support or service role.Strong interpersonal, communication, and organizational skills.Critical thinking and problem-solving abilities.Calm, effective approach to conflict resolution.Self-motivated, with the ability to work independently.Typing speed of at least 45 WPM.Proficiency in Microsoft Word.Familiarity with CRM platforms and professional email communicationSchedule flexibility (must be open for Graveyard Shift 1:00 am - 7:00 am)
Remote Work RequirementsPrivate, noise-free workspace (mandatory for confidential client calls)Internet speed: 50 MbpsComputer: Windows 10+ or updated macOSMinimum 16 GB RAM and 250 GB SSDUSB noise-canceling headset
PeopleBlue Recruitment ProcessAt PeopleBlue, we follow a structured process to ensure each candidate aligns with our clients' profiles and culture. Our steps include:1. Initial HR InterviewWe assess your general profile, experience, motivations, and availability.2. Psychometric AssessmentWe apply tests to understand your competencies, work style, and personality traits.3. Employment Reference CheckWe verify your experience with former employers or supervisors.4. Operations Team InterviewWe validate your technical skills, communication abilities, and English proficiency (if applicable).5. Client InterviewWe coordinate an interview with the hiring company.6. Contract SigningWe formalize your onboarding as a Virtual Assistant.