Data Center Technician / Infrastructure Support Technician

Job OverviewWe are hiring a Data Center Technician / Infrastructure Support Technician to provide hands-on support for enterprise data center operations. This role requires experience with servers, network switches, cabling, rack-and-stack, and smart hands support, while working closely with remote engineers and the Network Operations Center (NOC). The position is part of a four-technician team providing 24x7x365 infrastructure support.ResponsibilitiesProvide hands-on support for servers, network switches, and data center infrastructure.Perform basic troubleshooting of hardware, networking, and connectivity issues.Install, replace, reboot, and verify servers and network equipment.Perform rack-and-stack, patching, cable tracing, and structured cabling.Serve as onsite Smart Hands for remote engineering teams and NOC.Validate equipment status, connectivity, and physical configurations.Document incidents, troubleshooting steps, and completed work.Follow incident, change management, and escalation procedures.Participate in after-hours and weekend on-call support.Required Skills2+ years of experience in Data Center, Infrastructure, Network Support, or Field Services.Knowledge of servers, switches, Ethernet, IP networking, ports, and cabling.Experience with rack-mounted equipment, patch panels, copper/fiber cabling, and hardware replacement.Ability to log into servers and network devices for basic diagnostics.Strong troubleshooting, documentation, and communication skills.Ability to work independently onsite and support remote technical teams.Preferred SkillsExperience in enterprise data centers or colocation facilities.Cisco networking hardware experience.Experience with NOC operations and ITSM/incident management tools.Hands-on experience with rack-and-stack and structured cabling.Schedule12+ month contract with extension potential.Hybrid/remote during applicable business hours with required onsite support.Must participate in a 24x7x365 on-call rotation.Must be able to reach the data center within 1–2 hours for after-hours incidents.