Desktop Support Engineer - Fresher

Join Care Infotech, a leading IT company in Mumbai, Maharashtra, dedicated to innovation and exceptional technical services. We're looking for a Desktop Support Engineer - Fresher to join our dynamic, on-site team. This full-time role offers excellent career development and advancement opportunities in a collaborative environment where your technical skills will directly enhance operational efficiency and customer satisfaction. Located in the heart of Mumbai, this position is ideal for fresh graduates eager to launch their IT support careers with hands-on experience in Windows and macOS environments. Key Responsibilities Provide expert technical support to end-users resolving hardware and software issues, focusing on Windows OS and macOS platforms. Diagnose and troubleshoot network connectivity problems to ensure seamless user experience and optimal system performance. Install, configure, and maintain desktop hardware, software applications, and peripherals to support daily operations. Manage IT asset inventory efficiently, ensuring proper utilization and timely updates. Document support procedures and maintain detailed incident records in the ticketing system to track resolution progress. Collaborate with IT team members on system upgrades and deployment of new technologies to improve infrastructure. Stay informed about the latest IT trends and tools to provide innovative solutions and enhance user productivity. What We're Looking For Required: Bachelor's Degree in Information Technology or related field. Strong troubleshooting skills with the ability to resolve hardware, software, and network issues effectively. Proficiency in Windows Operating Systems and macOS environments. Basic understanding of networking concepts and protocols. Excellent communication skills and ability to work collaboratively in a team-oriented environment. Preferred: Internship or educational experience in IT support or desktop support roles. Familiarity with IT asset management and ticketing systems. Demonstrated eagerness for continuous learning and professional growth. What We Offer Competitive monthly salary of $20,000 INR equivalent with performance incentives. Health insurance coverage to support your well-being. Paid time off to maintain a healthy work-life balance. Retirement plan options to secure your future. Professional development programs and training to advance your IT career. Supportive work culture fostering teamwork and innovation. On-site work environment in Mumbai with opportunities to engage in cutting-edge IT projects. Frequently Asked Questions What is the work location for this role? This position is on-site at our Mumbai office; remote work is not available. Is prior experience required? While prior internships or educational experience in IT support are preferred, fresh graduates are encouraged to apply. What technical skills are essential? Proficiency in Windows and macOS, basic networking knowledge, and strong troubleshooting abilities are essential. Are there opportunities for career growth? Yes, Care Infotech offers continuous learning and advancement opportunities within the IT support domain. What benefits does the company provide? We provide health insurance, paid time off, a retirement plan, and professional development programs. How can I apply? Submit your application through our careers page or contact our HR team directly. Early applications are encouraged. Looking for other career options? View Sales Executive positions in Haridwar or Explore Code 10 Driver careers in Pretoria . Take the first step toward a rewarding IT career with Care Infotech. Apply today and join a company committed to your growth and success!